What is a Business Process and its Types?

A business process is a set of activities or tasks to achieve a specific goal. Business processes can be internal to an organization, or they can be external.

External business processes involve interactions with customers, suppliers, or other businesses. Internal business processes do not involve interactions with external parties. 

Business processes are often represented by flowcharts which show the sequence of activities involved in the process.

A business process is a series of operations that must be finished to achieve an organizational goal. Many people from multiple departments typically carry out these activities.

The execution of a simple business process typically requires fewer steps, whereas a complicated business process typically involves more phases and is more likely to be required to be guided by business rules. Business processes can be either simple or complex.

It is essential to have process documentation that specifies who is responsible for each step of the process and what exactly is expected of them to guarantee that the processes are carried out appropriately and give value to the organization and its consumers.

The business is comprised of a group of processes that work together. Different processes come together to build a company model that is both effective and efficient. 

It is critical for a business to succeed that its processes are optimized and that the organization runs smoothly.

Processes’ principal function is to add value to the organization’s operations. There are many different sorts of procedures that can be utilized to improve the performance of an organization. 

Generally speaking, there are three categories into which all different forms of business processes can be classified.

Primary Types of Business Processes

These types of business processes are incredibly significant and fundamental to the operation of a company. 

They are concerned with the fundamental principles of the organization and operate in tandem with its vision and goal. 

Primary processes ensure that a corporation’s customers and clients receive services or products through their operations.

These procedures are closely monitored since they are crucial to the organization. All the main processes should be optimized to add value at every stage of the company and to the final product, helping increase client profitability. This improves the processes and has a direct impact on the production of the firm.

Several different types of business processes fall under the category of primary processes. These are the ones to look out for:


Sales process is the set of steps that a salesperson takes to close a deal with a customer. The sales process has five key stages: prospecting, making contact, qualifying, presenting solutions, and closing. 

Business Process

Prospecting is the first stage of the sales process when the salesperson tries to identify potential customers. They’ll do this by researching their industry, identifying companies that might need their product or service, and finding contacts within those organizations.

Making contact is the second stage of the sales process. It is when the salesperson contacts potential customers and tries to build a relationship. They’ll do this by emailing, calling, or sending LinkedIn messages.

Qualifying is the third stage of the sales process.

These types of business processes are incredibly significant and fundamental to the operation of a company. They are concerned with the fundamental principles of the organization and operate in tandem with its vision and goal. 

As the name implies, the primary process is a fundamental process through which a corporation ensures the supply of services or products to their customers and customers.

These procedures are closely monitored because they are a critical component of the organization.

Overall, the main processes should be optimized to add value at every phase of the company and the final product, adding value to the client’s bottom line. This improves the procedures and has a direct impact on the production of the firm.

Several different types of business processes fall under the category of primary processes.

Customer Service

Customer service is the next type of business process after sales since they are both important and major. 

Once the sales orders are created, establishing a back-end team for processing and delivering orders to clients is crucial.

Business Process

Customer service provides customer support before, during, and after purchasing a product or service. It can be provided by a person or a team of people, and it involves everything from answering customer questions to handling complaints.

Good customer service is essential for any business that wants to retain its customers and grow. It’s often the deciding factor when customers choose between two similar companies. It can also generate word-of-mouth marketing, aiding in gaining new customers.

Your employees will provide excellent customer service if you treat them well. They’ll be more likely to treat your customers well if they feel appreciated and valued. 

Then, focus on making it easy for customers to do business with you. You can achieve this by offering a user-friendly website and multiple contact methods.

The provision of customer service also aids in the management of situations in which customers seek knowledge about a product or service, as well as support with the technical aspects of the product. 

Customer service can be more effective at retaining consumers and returning lost customers than a company’s department size.

Finance Department

Once the firm starts to grow and the money starts to flow, it is critical to maintaining control over the finances. An effective way to manage inbound and outbound network servers and financial transactions would be to establish a separate department to ensure that expenses do not eat up earnings.

The finance department is also in charge of spending management and investment management, among other things. 

Expenses must be controlled, and all necessary expenditures are carried out for the savings and profits generated after all expenses have been reduced to be much higher.

The finance department also handles daily duties such as spending approvals, salary disbursement, and taking care of other miscellaneous and recurrent expenses.

A finance department is a department within a company that is responsible for financial planning and management. The finance department typically consists of financial analysts, accountants, and controllers. 

The finance department is responsible for developing financial plans, managing cash flow, preparing financial statements, and overseeing investments. 

The finance department plays a vital role in the success of a company. The finance department is responsible for ensuring that the company has the necessary funds to operate and grow. Without adequate funding, a company will be unable to meet its obligations and may be forced to declare bankruptcy. 

The finance department also plays an important role in risk management. By analyzing financial data, the finance department can identify potential risks and develop strategies to mitigate those risks. By doing so, the finance department helps protect the company from financial losses.

Operations Processes

Operations processes are the set of activities that a company uses to produce its goods or services. An operations process aims to transform inputs into outputs in a way that is efficient and effective. 

Operations processes are designed to add value for the customer. They must turn raw materials or information into a finished product or service the customer wants.

Logistics management and operations on the main skill level are critical components of the business, which is why they are classified as primary processes in the first place.

Inventory control and stock management are crucial once sales start generating revenue for the business to deliver the products or services consumers have purchased.

Additionally, supply chain management is required for the proper administration of delivery and receipt of supplies and for managing inventory and warehouse management. The fundamentals of company operations are required for the survival of the enterprise.

Production Process

Product production or manufacture is critical to any commercial venture’s success. It is critical for the business to have a product or service to sell, and here is where the manufacturing and production processes come into play, as explained previously. 

The initial manufacture of the product in a manufacturing or production facility can begin as soon as the product has been developed, made, and accepted.

Business Process

Recruitment of laborers who will be involved in the manufacturing facility from the time of product conception to the time of packaging and shipment is included in this responsibility. 

In any business or organization, the production process is the steps or actions necessary to transform inputs into finished products or services. The purpose of a production process is to add value to the organization by creating a product or service that is useful to customers. 

The inputs for a production process can be raw materials, information, or labor. The first step in any production process is to convert these inputs into a finished product or service. This conversion process requires many steps, including manufacturing, assembly, testing, and packaging. 

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After the product or service has been created, it must be delivered to the customer. The delivery process may include shipping, installation, or training. Once the customer has received the product or service, they may provide feedback that can be used to improve the production process.

Production and provision services are combined to create services and determine a standard flow. Once the services have been standardized, they are delivered to the clients in the manner specified.

However, while this is true in the case of organizations that supply tangible things, in the case of companies that provide intangible products or services, they would be required to have a ready procedure that customers could use.

The ability to sell a product or service is the most fundamental prerequisite of any firm. It makes no difference whether the product is turned on or not.

It doesn’t matter who manufactures the product or whether it is purchased from another company and resold to the ultimate customer; what counts is that there is something to sell.

Support Types of Business Processes

These are the sorts of business processes that are not directly involved in the delivery of the end product to the customers, but they do so to create an environment conducive to the operation of the major processes.

Although support activities do not directly value customers, they are crucial to an organization’s success. This process covers managerial procedures, financial, human resources, and other processes necessary to ensure a company’s smooth operation. 

It is imperative to improve these procedures to develop an effective corporate strategy. The following are some examples of business processes that fall under the category of support processes:

Accounting Process

Accounting is the process of recording, classifying, and summarizing financial transactions to provide useful information for business decisions. The accounting process includes analyzing, verifying, and reporting financial data.

Accounting aims to provide accurate and timely financial information useful in business decisions. A company can use accounting data to allocate resources, develop products and services, price products and services, and develop marketing and production strategies.

The accounting process begins with recording transactions in a journal. Transactions are then classified and summarized in a ledger. Financial statements are prepared from the ledger data. The statements are analyzed to identify trends and relationships. Finally, the information is reported in a form that is easy to understand.

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Accounting operations are essential for any finance department’s smooth and efficient operation, even though the finance department is a fundamental requirement of every organization.

The accounting department is responsible for the organization’s cash flow as well as the validity of the transactions that take place. The accounting department’s responsibility is to notify management when earnings are decreasing and losses are mounting. 

The accounting department ensures that all assets and liabilities are recorded appropriately on the company’s balance sheet.

Furthermore, it is responsible for accounts receivables and payables, collecting payments against sales, determining the number of credit days to be provided to the client, and other related duties.

Management Process

The management process is a set of activities that helps an organization achieve its goals. The process includes planning, organizing, staffing, directing, and controlling. 

Planning is the first step in the management process. It involves setting goals and determining how to achieve them. Organizing is the second step. It involves creating a structure for the organization and assigning tasks to individuals. 

Staffing is the third step. It involves recruiting, selecting, and training employees. Directing is the fourth step. It involves giving employees direction and guidance. Controlling is the fifth and final step. It involves monitoring progress and taking corrective action when necessary.

The top management must always be present, no matter how large or small the company is. A growing organization requires the involvement of its middle management team. Middle management processes are thus classified as part of the second support process. 

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Middle management is also accountable for completing the job assigned to them by the front-line employees and reporting to the senior management team on the progress toward achieving the goals.

Management processes, such as having a lengthy chain of command, are also included in the support process. When the Management process is in place, it is easier to complete tasks and delegate authority to others.

Human Resources

Human Resources is the department within a company that is responsible for managing the company’s employees. It includes recruiting, hiring, and training employees and managing their performance and development. Human Resources also handles employee benefits and payroll.

Human Resources plays an important role in any company, as they are responsible for ensuring that the company has a good workforce. 

Business Process

A strong workforce is essential to a company’s success, and Human Resources helps to ensure that the company has the best possible employees.

A human resources department is beneficial but not essential, and an organization can continue to function without one.

As a result, it is classified as part of the support process. The company executives in a small or startup company typically handle the recruitment process. 

However, the importance of a dedicated Human Resources department increases as the organization’s workload and corporate ladder increase.

The department ensures that people in the organization are working smoothly, assists in the resolution of disputes, improves communication between departments, promotes human values, aids in the flow of career opportunities, and is also responsible for the appointment of people in the organization, including the induction of new candidates and the smooth exit of older candidates. 

Human resources are concerned with improving the applicants and the firm equally, and ensuring reciprocal growth is their goal.

Management Processes

These business processes are comparable to support processes because they do not provide additional value to the end-users.

Management processes are involved with providing direction, monitoring, and analyzing the day-to-day operations of a company.

These procedures result in the expansion of the business via the introduction of your articles and the incorporation of innovation into the operations.

These are typically goal-oriented procedures, and one of my goals in building and redesigning them was to help them achieve both tangible and intangible objectives. 

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They also contribute to preserving the enterprise brand and achieving a distinct position in the market by providing their customers with intangible added value.

Management procedures comprise decisions made by leaders and executives that are carried out on the front lines of operations. 

The choice of targets, the release of new products, the expansion of certain divisions, or the closure of certain divisions are all important decisions.

Final Words on Types of Business Processes

In conclusion, there are four main business processes: Administrative, Management, Operational, and Support. It is important to understand that each type of process contributes to the success of a company in its way. 

Business Processes is essential that businesses understand the different types of processes and how they work together to create a well-oiled machine.

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