Costco Mattress Return Policy (All You Need To Know)

Mattresses are a significant financial investment. You can’t always test a mattress before making such a significant investment in your home, like buying one from a big-box retailer like Costco.

You may discover that the mattress you purchased from Costco does not meet your needs and that you cannot obtain a decent night’s sleep on it.

If you’re thinking about purchasing a mattress from Costco, you should be aware of the Costco mattress return policy before making your purchase.

You can find quick answers to your questions about the return policy in the section below. However, for more in-depth answers, read the remainder of the post!

Costco offers a remarkable and reasonably priced selection of furniture pieces, ranging from couches to tables to mattresses and everything in between.

It is important to know Costco’s return policy before deciding whether or not to purchase or return a mattress. Everything you need to know is right here!

Costco Mattress Return Policy 2022

Costco accepts returns of mattresses, memory foam, and air mattresses with or without a receipt as of 2022.

The company’s 100 percent satisfaction guarantee allows customers to return mattresses if they are dissatisfied with the product or have changed their minds.

Continue reading if you want to learn more about Costco’s return policy for mattresses.

What is Costco’s Return policy for mattresses?

Costco has one of the most forgiving return policies of any big-box retailer, and mattresses are no exception to this rule.

Costco Mattress Return Policy allows customers to return their mattress within 30 days of their purchase with a valid reason.

As a result, if your new bed isn’t working out for you (for reasons such as comfort, size, quality, etc.), you can return it at any time within 30 days of purchase without penalty.

Costco Mattress Return Policy

Simply return the mattress to your nearest Costco warehouse store and your Costco membership card, and the returns counter will take care of the rest.

If you require assistance with your mattress return, including vehicle size restrictions, you can contact your local warehouse for assistance, and they will arrange for removal assistance on your behalf.

How Can You Describe Costco’s Mattress Return Policy?

Costco is the retailer that provides the most straightforward procedure for returning policies rest.

Whether it’s the size of the mattress or how comfortable it is, you can return your new bed if you are not satisfied. 

Costco only needs to be visited once again, and some paperwork must be completed!

You need to bring along a valid membership card and the mattress itself, and they’ll take care of everything else.

As it is likely to be tough for you to transfer the bed to Costco on your own, it is a good idea to enlist the assistance of the local warehouse.

To return the mattress to Costco, they will schedule an appointment with you and assist you in transporting the mattress to Costco.

Can you Return An Open Mattress To Costco?

Even though many firms have harsher policies for unpackaged mattresses (such as those enacted by IKEA and Walmart), you can return an opened mattress to Costco without any problems.

Because customers frequently need to test a mattress to determine whether or not it will meet their needs, Costco accepts mattresses that have been returned in their original packaging without questioning the legitimacy of the return.

How Long Do You Have To Return A Mattress To Costco?

Costco does not enforce mattress returns, unlike other retailers’ normal 9-month time limit.

Mattresses are covered under Costco’s customer satisfaction policy, and there are no time limits on how long you have to return an item once you have purchased it from the retailer.

A return counter employee may raise an eyebrow if the mattress appears to have been used and has been in their possession for a significant time.

If this is the case, it may be up to the judgment of the store manager whether or not the mattress return will be accepted.

It may also take longer if you have purchased a memory foam or shape-conforming mattress to notice that the material isn’t comfy or working for you because these types of mattresses take longer to settle when they are first placed in your bed.

In this instance, Costco’s open return policy is particularly advantageous since many customers can execute a return even months after purchasing without encountering any difficulties.

Will You Be Return For Your Mattress Return?

Absolutely! Costco’s returns department will handle your refund as fast as possible when it receives your returned item.

If you have returned the mattress to the retailer, there will be minimal delays in processing your refund, which will be applied to the credit card initially used to make the purchase.

Alternative options include receiving your refund in cash or having it turned into Costco cash cards of the same value that may be used by members and non-members alike.

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If you return your mattress through the internet, some things will require additional processing time before a refund can be provided.

The reimbursement process will not begin until a Costco carrier picks up the mattress from your home and drops it off at the Costco distribution facility.

However, reimbursements should generally appear on your payment card within 30 days of making the request.

Can You Return A Mattress To Costco Online?

You may quickly return a mattress in its original condition on Costco’s website. If you are dissatisfied with your mattress purchase from, you can simply request a return or replacement online.

This is accomplished by logging into your Costco account and selecting the Orders & Returns page, then following the directions to receive a return label and schedule a pickup from your home.

Costco Mattress Return Policy

Costco will send you an email with additional instructions if the item is very bulky or difficult to ship. 

Your refund will be handled, including all shipping and handling fees, so there will be no further charges for returning things.

Can You Return A Mattress To Costco Without Receipt?

Costco accepts returns of any products, including mattresses, even if the original receipt has been lost or destroyed. 

You must bring your membership card because the returns desk will want your member number to look up your purchase history and process your refund properly.

You also don’t have to bring the original packaging when returning your mattress to Costco, but you must include all of the parts and extras that came with it.

Can Someone Else Return Your Mattress To Costco For You?

No, other people are not permitted to return mattresses on your behalf unless they are indicated as household members on your membership application.

As all Costco returns, the membership cardholder who originally purchased the mattress must be the one to return it, just like all other Costco returns.

Returns by other persons are permitted only if the mattress was purchased as a gift by the member who holds the membership card in question.

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In that situation, the recipient can return the mattress as a gift return, but they will require the purchaser’s membership card information to do so successfully.

Once the refund has been processed, it will be delivered in the form of Costco cash cards.

Please check our other recommendations on things to consider before purchasing a Costco mattress, the Costco furniture warranty, and whether or not Costco delivers mattresses.

Conclusion on Costco Mattress Return Policy

Depending on how you purchased the mattress, you can easily return it to Costco in-store or online. Mattress returns are completed swiftly, and there is no time limit on how long you have to return a mattress.

You don’t even need to bring back the receipt; simply bring your Costco membership card with you when you return the mattress, and the returns desk will take care of the rest.

Source: Costco Website

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